A leader in user experience

As a UX designer, strategist and leader of teams, I’ve been researching human behavior and creating interactive experiences across a diversity of industries and devices since 2005. My background in journalism and literature, as well as my master’s degree in Human-Computer Interaction Design, has given me unique insight into what it takes to understand what's really going on with people — through careful listening and observation.

Some organizations I’ve worked with

• Ascension (one of the largest healthcare nonprofits in the United States)

• Emerson Climate Technologies (Sensi Wi-Fi thermostat division)

• Dwyer (HVAC air balancing division)

• Orbitz Worldwide, including multinational brands eBookers and Hotel Club (Travel)

• CVS Caremark (Prescription benefits membership)

• Motorola Solutions (Communications devices)

• University of Missouri (Graduate school communications)

Key Skills

My work spans multiple stages in the UX strategy and interface design process:

• Management, hiring, onboarding and mentoring of teams

• UX evangelization across organizations and with key stakeholders

• UX operations and best practice guidance

• Scoping and planning of my team’s work

• Design-insights research including contextual inquiry, diary studies, user interviews, surveys, analytics analysis

• Facilitation of ideation workshops with organization leadership, stakeholders and internal cross-disciplinary teams

• Early concepting and sketching, wireframes, flows, paper prototypes

• Facilitation of user looks / feedback sessions

• High-fidelity prototype creation

• Usability evaluation

• Detailed functional spec documentation

Education

• Master of Science in Human-Computer Interaction Design, Indiana University

• Bachelor of Arts in Literature, University of Missouri

• Bachelor of Journalism, University of Missouri

About me

I live in an early 1900s streetcar neighborhood in St. Louis, Missouri, USA. Outside work, you will probably find me in Tower Grove Park, the Missouri Botanical Garden or in my own little garden planning my next planting design.