Digital sticky notes from a synthesis board of challenges for patients engaging with healthcare tools.
Ascension
Director of Digital Product Design, February 2022 - Present
Manager of Digital Product Design, September 2020 - February 2022
Lead UX Designer, February 2020 - September 2020
Ascension is one of the largest nonprofit healthcare organizations in the United States, serving patients and their loved ones at hospitals, surgery centers, clinics, and online in multiple states. I serve as Director of Product Design for the Ascension Studio, which is a digital product innovation group within Ascension.
Responsibilities
Strategic experience research and design direction for Ascension.org, including product roadmap and OKR guidance and leadership of day-to-day research and design work
Leadership, hiring, onboarding and career development support of my team of product designers
Scoping and budgeting
UX operations development, documentation and training
Planning and facilitating kickoff and ideation workshops for internal teams and stakeholders
Cross-disciplinary collaboration and education
Work samples
Available upon request: Vision for the Future of Connected Care at Ascension, Best Practices in Form Design, Telehealth research and design; Human-Centered Design Process diagram and education plan
One client asked me to find out why potential customers were reporting that the app for one of their Wi-Fi enabled instruments was too hard to use. Once I had observed users in the field and facilitated ideation sessions with stakeholders, I redesigned the application.
Human First STL Consultancy
As a self-employed user experience strategy consultant, I served clients with a variety of user experience research and design needs.
My role
Founder and Principal
March 2018 - February 2020
Responsibilities
Project scoping and estimating
Research, synthesis and reporting to stakeholders
Facilitation of ideation sessions with cross-disciplinary stakeholders
Interaction design prototypes, validation research and detailed design specifications
Work samples
Available upon request: Dwyer Smart Air Hood Balancing Instrument app case study
I conducted research for and created the UX design for Sensi’s Multiple Thermostat Manager product.
Emerson Climate Technologies
I worked in the Sensi division at Emerson Climate Technologies, where I designed interfaces for the physical touch thermostat as well as the accompanying apps.
My Role
Senior UX Researcher and Designer
Jan 2016 - Sep 2018
Responsibilities
Design research, synthesis and reporting to stakeholders
Interaction design prototypes, validation research and detailed design specifications
Mentorship of junior designer
Work Samples
Sensi Touch Wi-Fi Thermostat case study; available upon request: Sensi Multiple Thermostat Manager
I co-led the creation of the first customer journey map at Orbitz Worldwide.
Orbitz Worldwide
I guided and advocated for user-centered design for the desktop and mobile websites of Orbitz.com and its affiliates, ebookers and Hotel Club.
My roles
Senior UX Architect and Researcher
October 2013 - October 2014
UX Architect
May 2011 - September 2013
Responsibilities
Design research, synthesis and reporting to stakeholders
Facilitating collaborative ideation sessions with cross-disciplinary Agile teams
Interaction design prototypes, validation research and detailed design specifications
Work Samples
I conducted research and created the wireframes for the CVS Caremark prescription benefit member portal.
DesignKitchen Digital Agency
Conducted design research including user and stakeholder interviews, focus groups, competitive analysis, analytics analysis and usability evaluations
Created UX documentation and prototypes based on design research including wireframes, flows, and site maps
Collaborated with interface designers and developers throughout the creation process as a user experience advocate
My role
UX Designer
Sept 2009 - April 2011